Frequently asked Questions
Q. Why should I use Element Games?
A. We place emphasis on customer service, whilst keeping our prices low (15-25% off GW, Army Painter and Malifaux; 10-25% off everything else):
- Fast delivery (first class Royal Mail - 1-2 days including Saturday for UK orders, or 2-5 days for the rest of Europe).
- Same-day dispatch on in-stock items.
- A clear, concise website showing precise, real-time availability and dispatch information of each product.
- Excellent support with a rapid response-time.
Q. How long will my item take to get to me / how much do you charge for delivery?
A. See our delivery information page.
Q. My item is not in stock. When will it arrive/be shipped?
A. A precise dispatch due date is displayed next to every product. Please note that this is not guaranteed, as things can happen that are outside of our control (in which case you will be contacted immediately), but the vast majority of dates are accurate.
Q. What if you don't have the item I want?
A. We'll order it in for you ASAP and let you know exactly when it's due to be dispatched. See stock information page for more information.
Q. Can I pick my models up in person if I am in a rush/want to save postage?
A. Of course you can! Simply choose the "collect from store" delivery option when placing an order. More information on our store can be found here.
Q. Where are you situated?
A. We are situated in Stockport, Manchester. You can find more information here.